ÃÀÓÕÖ±²¥ is focused on achieving the highest possible standards in all areas of our business, so our customers and other stakeholders can be assured of our commitment to continuous improvement.
The adoption of internationally recognised standards allows ÃÀÓÕÖ±²¥ to:
- Consistently provide products and services that meet both customer expectations and statutory/regulatory requirements
- Facilitate opportunities to enhance customer satisfaction
- Addressing risks and opportunities
- Demonstrate compliance
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This certification is recognition that each of ÃÀÓÕÖ±²¥â€™s nominated business divisions (listed above) uphold the highest possible international standards of business and quality management systems. It provides both our customers and other stakeholders with an assurance of our commitment to industry-benchmarked standards. |
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Quality Assurance Framework (QAF) Certification: Employment Services (Workforce Australia) since March 2023 To support our commitment to quality, Employment Services (Workforce Australia [WFA] Group) has achieved Certification against the Department of Employment and Workplace Relations’ Quality Principles. The Quality Assurance Framework (QAF) sets out the standards of quality for Workforce Australia Services Providers. ÃÀÓÕÖ±²¥â€™s WFA Group is committed to driving continuous improvement against the seven key Quality Principles that underpin our service delivery model. |
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ISO 27001:2013ÌýInformation Technology security ÃÀÓÕÖ±²¥ obtained ISO 27001 certification in May 2020, one of the most stringent security management standards in the world. This international security benchmark reflects the best possible practices to protect personal data, including data related to apprentices, trainees, staff and employers.Ìý |
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Right Fit for Risk (RFFR) ÃÀÓÕÖ±²¥ completed the Department of Employment and Workplace Relations’ (DEWR) ‘Right Fit for Risk’ audit in September 2022. This accreditation is further recognition of the strength of our IT security management systems which support the delivery of Australian Apprenticeship Support ServicesÌýand other employment services. |
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Supply Nation Member ÃÀÓÕÖ±²¥ became a member of Supply Nation in May 2022. This membership supports the business’ commitment to supplier diversity deliverables contained with the 2022 – 2025 Stretch Reconciliation Action Plan. Supplier diversity has significant and measurable long-term business benefits, and ÃÀÓÕÖ±²¥ is an organisation that is committed to supporting Aboriginal and Torres Strait Islander people and businesses. |
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Social Traders Social enterprises are businesses guided by a social purpose. This certification demonstrates that ÃÀÓÕÖ±²¥ creates impact through trade by doing three things:
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Note: The International Organisation for Standardisation (ISO) is an independent, non-governmental international organisation of national standards bodies. It brings together experts to develop international standards in many specialist areas that support innovation and provide solutions to global challenges.
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